Need a hand? Our support team is ready to assist with account-related issues, technical concerns, or general feedback. For quick help use live chat or email; for account or payments queries we can guide you through verification steps, deposits, bonus activation and withdrawals. We aim to respond promptly, prioritise urgent cases and escalate where necessary. Contact us through the convenient channels below and we’ll do our best to resolve your enquiry quickly and professionally with clear steps and timely updates.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7, priority help, live chat available) |
| General enquiries | [email protected] (reply within 48 hours; non-urgent enquiries) |
| Affiliate enquiries | [email protected] (Mon-Fri response) |
| Phone | +44 20 7946 0825 (calls answered Mon-Fri, priority email outside hours) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Email is the preferred way to contact us for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line and include up-to-date contact details and your account ID where relevant. This helps us process requests faster and avoids unnecessary delays.
Our support team aims to respond to most enquiries within one business day. Simple requests such as account queries or payment checks are usually handled quickly, while more complex cases - for example verification, disputed transactions or technical investigations - may take longer depending on their nature. We will keep you updated throughout and may request documents to help resolve matters as efficiently as possible.
We’d love to hear your feedback, suggestions or ideas for improving the site. Please share anything that would make your experience smoother, clearer or more enjoyable. All comments are reviewed carefully by our team and fed into product and support updates, so your input really helps shape improvements to the service and user experience. Thank you for taking the time to tell us what you think.
